Need help? Search our FAQ’s

  • General Information
  • Ordering
  • Vehicle Care
  • Qualification
  • Payments
General Information
What are your opening hours?

Monday to Friday 08:30hrs to 17:30hrs

How long will my application take?

We aim to review and complete all applications within 24 business working hours. Please see opening hours.

What supporting documents will I need?

For all personal leases, we require a valid UK or EU driving licence, a passport and a Debit or Credit Card.

For business leases, we will require company name, address and main contact details.

How soon can I receive a vehicle?

This can vary depending on the availability from the manufacturer, however, we aim to deliver a vehicle within 10 working days from the point or order.

Can I test drive a vehicle?

Unfortunately not, as we do not hold physical stocks of vehicles on site. Nearly all of our vehicles are specifically ordered for every client.

Can I terminate the Lease early?

Once the Lessee (customer) has signed a “Lease Order” form and paid the initial rental, the Lease becomes active and the Lessee is liable for all rentals due under the Lease Order.

The vehicle can be returned prior to the Lease End Date, however, all remaining rentals due, along with any other costs associated with the Lease termination must be satisfied by the Lessee.

Please contact us if you require further clarification

Can I specify options?

Most of our vehicles are pre-ordered to a standard manufacture specification. This allows us to attract volume related discounts that we can pass on to you as the end user. So whilst these are new vehicles, they will have already been pre-registered which prevents factory options being added.

Can I choose a colour?

Customers are able to choose colours from the colours available of the pre-ordered stock.

What is the process to order a vehicle?

The process is simple:

  1. Select the vehicle of your choice
  2. Complete the online Application form
  3. Upload the required documentation
  4. Upon approval, Mojo will email a “Lease Order” form along with a Direct Debit mandate for you to sign
  5. Mojo will provide an expected delivery date
  6. A vehicle registration number will be supplied as soon as one has been allocated by the supplying dealer
  7. Mojo will arrange delivery of your new vehicle and will request a copy of the insured Insurance Certificate

Can I cancel my order?

Once a Lease Order form has been signed an order cannot be cancelled.

All rentals due, as set out in the Lease Order, must be satisfied by the Lessee.

Please contact us if you require further clarification.

I can’t find the vehicle I’m looking for?

Please let us know by contacting us here and informing us of your requirements. If it’s not listed, we will do our best to source the vehicle of your choice. We have a great network to explore on your behalf. Let us do the hard work by searching and use our purchasing power to offer it at the right price.

Can I take my vehicle abroad?

We will endeavour to support all overseas requests. This can be confirmed at the time of ordering the vehicle.

Can I take more than one vehicle?

Yes, subject to your existing lease being in good order – Please contact us directly in order for us to set up a multiple vehicle account.

Can I extend my lease?

We will endeavour to support any lease extension request. Please note that in certain instances we may not be able to extend and therefore you should not assume that a lease will unilaterally be extended.

Can you deliver to any address?

We will only deliver your vehicle to a “linked” address. A linked address can mean your home, work or employees address.

Can I collect my vehicle?

Please contact us at the time of order and we will endeavour to accommodate you collecting your vehicle.

How much is delivery?

Please use our Delivery calculator to establish this cost. You can find this be selecting “more information” on any of the vehicles we have published on our website. Please note that we will also charge for collection at the end of the lease term. You do have the option to collect or return the vehicle yourself from our Head Office in South Derbyshire.

What happens if I exceed the agreed mileage?

We request regular mileage updates from all of our customers to help manage the mileage a vehicle consumes. Should a vehicle over run the expected or actual mileage limit agreed, a charge will be levied to reflect the vehicle useage. This charge varies depending on the make, model and excess mileage incurred. This charge can be clarified at the time of booking. If you have any doubt please contact our team.

What do I do if I have an accident?

Please contact and notify your insurance provider as soon as possible who will be able to advise you on the next steps and advise on repairs.

You must contact a member of the Mojo team within 24 working hours.

It is important to note that all repairs must be carried out by a BSI Kitemark approved repairer.

Please note that the vehicle will remain on hire whilst off the road being repaired or waiting for a financial settlement from your insurance provider if the vehicle has been deemed a “total loss”.

Can I sublet the vehicle?

No – This would be a breach of the lease agreement and could lead to the lease being terminated, with the hirer being liable for all remaining rental charges due.

What happens at the end of the lease?

We will contact you towards the end of your lease to arrange collection of the vehicle on an agreed date and time. If you have ordered a replacement vehicle, we will seek to exchange the vehicles at the same time for convenience.

Vehicle Care
Is Servicing included?

All scheduled servicing is included within the lease rate quoted, unless specifically stated. It is the lessee that is responsible for ensuring the vehicle is maintained to the frequency and standards set out by the vehicle manufacturers’ recommendation. Please get in touch with us to book your vehicle into the appropriate repair agent. If you have any questions, please contact us.

Are tyres included?

Fair wear and tear is included within the lease rate quoted. The hirer is, however, responsible for replacing tyres due to damage and/or puncture repair costs (including call out costs).

Can I smoke in the vehicle?

Mojo vehicles operate on short-term leases, which means the vehicle is likely to have more than one end user. Due to this, we have a strict non-smoking policy. We may levy a fine for any hirer that disregards this policy.

Will the vehicle be under warranty?

Yes – All of our vehicles will have a manufacture warranty.

What checks do you conduct to qualify a customer?

We conduct a number of checks (none of which affect your credit score) and we will require proof of address and photographic evidence. In addition to this, we do require proof of income, so request either three months payslips or three months bank statements in the absence of payslips:

  • Identity check
  • Driver Licence Check
  • Soft Credit search
  • 3 x payslips (or 3 months bank statements)

Photographic identification required:

  • Photographic identification required:
  • Copy of passport
  • Copy of Drivers licence
  • We may ask for additional information should there be any ambiguity if any of the above.
What is the minimum driving criteria for approval?

Minimum age limit of 22 and the driver must have held a full UK driving licence for at least 12 months.

Regrettably, we are unable to hire a vehicle to you if you have:

  • More than 6 points on your licence
  • More than one CU conviction
  • You have been disqualified from driving in the last 5 years
  • You have any major driving conviction in the last 3 years. Examples would include, but not limited to DVLA codes:
  • IN
  • CD
  • DR
  • DD
  • MS
  • UT
  • TT
  • AC
  • BA

If you have ay questions, please contact us.

Do you take a deposit?

We do take a deposit, which is fully refundable subject to all invoices being fully satisfied at the end of the lease period. The value of the deposit is published on our website detailed within the vehicle order form. If you have any questions, please contact us.

When & how do I get my deposit back?

We endeavour to process refunds within 24 hours, however, refunds can take up to 5 working days to be processed to your bank.

What services are included in the monthly lease charge?

The following is included:

  • Vehicle Rental Charge
  • Scheduled Servicing
  • Tyres (fair wear)
  • Road Fund Licence
  • 24/7/365 Roadside Assistance
  • Manufacturer Warranty
What is the New Vehicle administration charge for?

We apply a £55.00 fee which is taken on the initial rental. This contributes towards the cost we incur for the 1st vehicle registration fee and the administration costs for creating your account.

Can I get a copy of an invoice?

Yes – All invoices are sent electronically to the registered email address we hold. Please use the contact us or email us [email protected]

When are payments taken?

An initial payment (detailed in the rental plan subscribed to) is taken at least 5 working days prior to the rental commencing. The recurring monthly rental charges are then taken on or around the 28th of each month by direct debit.

What happens if I can’t afford to pay my rentals?

We’re committed to ensuring our lease payments are not putting you in any financial difficulty.

If you’d like to discuss this with our team, please contact us as soon as possible to discuss your options. This could be setting up a payment plan, swapping your car for a cheaper option, or ending your booking (a cancellation fee may apply).

Please note that regularly missing payments without contacting us could affect your credit score and may lead to the car being recovered.

If you feel like you’re experiencing financial difficulties and need advice, please visit the Citizens Advice Bureau here.

Fine charges?

If we receive a fine for a vehicle you have hired from us, we will charge an administration fee of £45.00+ VAT. Many local authorities no longer allow us to transfer liability to the hirer, therefore, to prevent the value of the fine escalating due to non-payment, we pay the fine immediately.

Examples of fines (but not limited to) are:

  • Penalty Charge Notices
  • Fixed Penalty Notices
  • Parking Fines
  • Speeding Fines
  • Dart Charge

If we were unable to answer your query, please email or call us. 

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