Privacy Policy - Mojo Rent

Introduction

The purpose of this privacy notice is to explains how Autolease Ltd (t/a Mojo) protects and makes use of the information you give the company when you use this website.

The policy was updated on 15/09/2020

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this privacy notice from time to time by updating this page in oder to reflect changes in our data processing. You should check this page from time to time to ensure that you are happy with any changes.

Who we are

Mojo is a trading style of Autolease Ltd. Mojo provides services to members of the public and businesses in respect of motor vehicle leasing.

Mojo registered address

c/o Groucott Moor, Lombard House, Cross Keys, Lichfield, Staffordshire, WS13 6AU

Contact

t: 0333 305 7545

e: [email protected]

Company #

12500886

ICO Registration #

ZA758329

Data Controller

Mojo is the data controller who will process customer data (name, address, identification data and financial data). This data is collected from a customer in order to facilitate their leasing of a motor vehicle.

Processing of customer data collected by one of our suppliers (e.g. Visitor Chat) on behalf of Mojo for the purpose of facilitating the lease a motor vehicle.

For example: customer data may be processed as audio data (live phone call, call recordings), as text Email or in paper/ electronic image format (customer proof of identity documents).

Data Processor

Customer data collected on behalf of motor vehicle finance provider companies (lenders) and or motor vehicle insurance providers, in order to facilitate their approval of an application for vehicle leasing and motor vehicle insurance. This data may be in audio format, electronic text or even in paper/ electronic image format for example: customer proof of identity documents and financial data including credit checks.

The personal data we collect about you

Website visits (Non-anonymised web tracking)

If you visit our site we may collect the following:

IP Address
Location
Browser
Type of device used
Operating system
This information helps us understand our site usage and allows us to make improvements, for example if lots of people access the site using their mobile phones, we may invest in developing our mobile application to improve customer experience. None of this data can be tracked back to you – it is anonymised and used solely for analysis
Personal Information
If you subscribe with Mojo or create an account with Mojo in order for us to provide you with the goods/services you are applying for, we will collect the following:
Data we collect
Name
Date of birth
Address, and address history including postcode
eMail address
Phone number
Driving licence
Proof of identity documents (ie. supporting documents for personal identification such as Passport and proof of address
Employment Details
Payment details including your card and account details
Past insurance details including past claims, motor convictions and previous accidents
If you use Social-Sign up to create and account and/or subscribe some of the information will be automatically be collected from the Facebook or Gmail account you sign up with.
Data we may collect from third parties
Personal identity
Credit history
Entitlement to drive
Third parties we collect your data from
DVLA
SmartSearch
CreditSafe

Information used to approve your account

Mojo will perform a number of qualification checks to verify that you are eligible for our products and services
Identify and document checks
Facilitate motor vehicle lease quotations
In some instances we may be required to conduct a soft credit check to retrieve your credit score and inform us of your credit history. This does not show up on your credit history.
These qualification checks are performed by third party sources such as suppliers chosen by Mojo, anti-fraud databases, credit reference agencies, and the DVLA.
Marketing
If you have opted in to receiving marketing material, Mojo will contact you from time to time by telephone, post, e-mail or SMS to keep you informed with news, products or services, together with carefully selected offers or promotions which we feel may be of interest to you. If you do not want to receive any further marketing material, please contact us at [email protected] or select the unsubscribe feature from any marketing material you have received.
Lease Agreement Information
We retain all data relating to any lease enquiry or agreement you enter with Mojo. This includes vehicle information, dates and times, delivery details and additional drivers. Sometimes we may ask you to perform an additional affordability check before we can approve a lease. We will also collect insurance information relating to your booking including policy number, a copy of your certificate and any insurance claims you make while leasing from Mojo.

How we use Customers’ information

The personal data we hold about you will be processed by our staff and systems in the United Kingdom. Your information may be passed to third parties, where required, to provide the goods/services you have applied for, as well as where there is a legal obligation for us to provide third parties with this information e.g. The FCA or The Police, to prevent, detect, investigate and prosecute fraud and alleged fraud, money laundering and other crimes, and to confirm your identity.

We will use your data to process your application for goods/services provided by us. This processing will include some or all of the below:

Personal or Business identity qualification
Facilitating a lease quotation
Meeting our regulatory obligations
For the legitimate interests of the data controller
Maintaining effective operational systems
Quality control and training
We may conduct after-transaction surveys, via an independent third-party survey company
Data analysis software, to perform analysis on anonymised data
Marketing software, to manage our mailing lists and promotions
To handle enquiries and complaints: It is in our interests to make sure that complaints are investigated so that our customers receive a high standard of service and we can prevent future complaints.
To transfer your information to or share it with any organisation your account has been or may be transferred to following a restructure, sale or takeover of Autolease Ltd or any of our trading styles

Third Parties We share your data with

Mojo may at times use trusted third parties to process some of your data. We share your data with the following Data Processors –

Insurance partners and claim processors; to administrate your insurance policy and any claims
Payment processors; to process payments relating to your lease
Fleet management company, to manage vehicle logistics and deliveries
Vehicle suppliers/owners, who may need to contact you in relation to your lease
Some of your data may be passed to our supplier to allow us to improve our products and services
Identity and anti-fraud services, to verify your identity and approve your account
Anyone who contacts us on your behalf with your consent, such as family, friends, lawyers
Third-party email marketing company to run marketing campaigns
If you consent to us marketing to you, and we run a marketing campaign, some of your data may be passed to this provider
Service providers; such as Google and Microsoft for internal correspondence
The Government, local councils, and regulatory bodies, to ensure we meet our regulatory and legal requirements
Debt-recovery and vehicle-repossession firms; to help manage arrears and trace stolen vehicles
All processing of your personal data is justified using at least one of the following lawful bases:

With your Consent
To satisfy a Contract
It is Mojo’s Legal Obligation
It is a Vital Interest
It is a Public Task; or
It is in Mojo’s Legitimate Interests
Profiling and Automated Decision Making (ADM)

Mojo performs Profiling and Automated Decision Making using the data you provide us when creating your account. The Automated Decision Making determines your eligibility to use our services (and the insurance provided by our partners) based on a set of internal and contractual rules. We regularly review, test, and update this algorithm. You have the right to object, challenge, or request a manual review of any decision made using ADM. The Profiling uses machine learning to predict your risk profile and to predict your behaviour on the Mojo site. This helps us understand your demands and needs and allows us to offer a lease that suits you.

Data Retention

Mojo will retain your personal data for as long as is needed to fulfil the purpose we collected it for.

Once we no longer require the information for the specified purposes for which it was collected or the purposes outlined below, we would either anonymise or delete the information. We would not retain personal information in an identifiable format for longer than is necessary.

Other determinants on the length of time that we retain your personal information are:

The need to use your personal information to establish, bring or defend legal claims.
The requirement by law for us to hold your personal information for a longer period, or to delete it sooner.
Your decision to exercise your right to have the information erased (where this applies).
We might anonymise your personal data for analytical purposes – and this anonymised data may be retained indefinitely.

Your Rights

The GDPR provides the following rights for individuals:
The right to be informed about the collection and use of your personal data
The right of access to a copy of you’re the personal data we hold about you free of charge
The right to rectification of any inaccurate personal data we hold about you
The right to erasure of the data we hold about you. This right only applies in certain circumstances.
The right to restrict processing (i.e. to request that we limit the processing of your data)
The right to data portability – to receive a copy of your data in a structured and commonly used format
The right to object to the processing of your personal data
Rights in relation to automated decision making and profiling
Please contact us if you would like to invoke any of these rights.

Enquiries & Complaints

Should you wish to make a complaint, you can do so by sending an email to [email protected]
Should we not handle your validated request within 30 days, you have the right of referral to the ICO by contacting them here

Confidentiality and Security

We are committed to ensuring that your personal information is secure and that we will not disclose it to anyone not specified in this policy unless:

Compelled by law to do so
Where there is a duty to the public to disclose
Where disclosure is made at your request
In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Our security measures are continually improved in line with technological developments.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is downloaded and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.